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Context, Agile Infrastructures Key to Managing Mashups #gilbane

Your website is dead. But your content lives in other formats, across other devices. What is currently available is only the beginning — the world is changing, and as a result the way we interact with...

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Report: Customer Experience Trends Include Context, Unification and Mobile as...

Customer experience is king these days, so what are the kind’s trends for 2013? A new report from Forrester Research says that customers will increasingly expect experiences to adapt to the context,...

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Meet the New ‘Multimodal’ Customer Service

Organizations have been gearing up over the past few years to support the needs of today’s omnichannel customer service enterprise, with the goal of offering a seamless consumer experience through...

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